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Last Updated: September 2026
Catering A to Z (“CATZ”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you share with us.
CATZ is an e-commerce catering platform operated under CCE UAE / XYZ Legal Entity Name, based in DIP 2, Dubai, United Arab Emirates.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit cateringatoz.com, create an account, place an order, contact us or otherwise use our services.
1. Information We Collect
Depending on how you interact with CATZ, we may collect the following information:
Personal & Contact Information
Order Information
Dietary & Allergy Information
If you voluntarily provide information regarding food allergies, dietary requirements or special food requests, we may use this information solely to review, prepare and fulfil your order or respond to your enquiry.
Payment Information
Payments made through our website are processed through secure third-party payment providers, including Stripe.
CATZ does not intentionally store complete credit or debit card details on its own systems where payment details are entered directly into Stripe or another authorised payment provider.
The payment provider may process certain transaction and payment information in accordance with its own privacy and security policies.
Technical & Website Information
When you visit our website, certain technical information may be collected automatically, including:
This information helps us maintain, secure and improve the CATZ website and customer experience.
2. How We Use Your Information
We may use personal information to:
We aim to collect and use only information reasonably required for legitimate business, contractual or legal purposes.
3. Marketing Communications
Where permitted, CATZ may use your contact information to send information about:
Customers may unsubscribe from marketing emails at any time by using the unsubscribe option provided in the communication or by contacting us at:
Stopping promotional communications will not prevent us from sending essential transactional communications relating to an active order, payment, delivery or customer-service matter.
4. Cookies & Similar Technologies
CATZ may use cookies and similar technologies to operate and improve the website.
Cookies may be used to:
Where required, customers may be provided with options to manage non-essential cookie preferences.
Browser settings may also allow users to block or delete cookies; however, disabling certain cookies may affect some website functions.
5. Analytics & Advertising Technologies
CATZ may use website analytics, advertising or performance-measurement tools to understand how visitors interact with our website and marketing campaigns.
These may include services provided by platforms such as Google, Meta or other technology partners where implemented by CATZ.
Such providers may process technical information in accordance with their own privacy policies and applicable data-protection requirements.
6. How We Share Information
CATZ does not sell customers’ personal information.
We may share information with trusted third parties where reasonably necessary to operate our business, including:
Third parties should receive only the information reasonably necessary for the relevant service or purpose.
7. Delivery Information
To complete an order, relevant customer information such as:
may be shared with employees, drivers or authorised delivery partners responsible for completing the delivery.
Such information should only be used for purposes related to the relevant order and delivery.
8. International Processing & Service Providers
Some third-party technology, payment, hosting, analytics or communications providers used by CATZ may process or store information outside the United Arab Emirates.
Where applicable, CATZ will seek to handle such processing in accordance with applicable UAE data-protection requirements and appropriate safeguards.
9. Data Security
We take reasonable administrative, organisational and technical measures designed to protect personal information from:
However, no website, internet transmission or electronic storage system can guarantee absolute security.
Customers are also responsible for keeping their account credentials and passwords confidential.
10. How Long We Keep Information
CATZ retains personal information only for as long as reasonably necessary for the purpose for which it was collected or where retention is required for legitimate business, accounting, tax, contractual, regulatory or legal reasons.
Different categories of information may therefore have different retention periods.
When information is no longer reasonably required, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable requirements.
11. Your Personal Data Rights
Subject to applicable UAE law and any relevant limitations or exceptions, individuals may have rights relating to their personal information, which may include the ability to:
Requests can be submitted to:
We may need to verify your identity before processing certain requests.
12. Children’s Privacy
CATZ is intended primarily for customers who are legally capable of purchasing products and entering into transactions.
We do not knowingly seek to collect unnecessary personal information from children.
If we become aware that personal information relating to a child has been provided inappropriately, we may take reasonable steps to remove it where appropriate.
13. Third-Party Websites
Our website may contain links to external websites, applications or third-party services.
CATZ is not responsible for the content, security or privacy practices of websites or services that we do not control.
Customers should review the relevant third party’s privacy information before submitting personal information to them.
14. Legal Disclosure
CATZ may disclose personal information where disclosure is reasonably necessary to:
15. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our services, technology, business practices or applicable requirements.
The latest version will be published on cateringatoz.com with an updated revision date.
Customers are encouraged to review this page periodically.
16. Contact Us
If you have questions, requests or concerns relating to this Privacy Policy or how CATZ handles personal information, please contact:
Catering A to Z (CATZ)
Operated by: CCE UAE / XYZ Legal Entity Name
Address: DIP 2, Dubai, United Arab Emirates
Email: sales@cceuae.com
Website: cateringatoz.com
