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Last Updated: September 2026
Welcome to Catering A to Z (CATZ).
These Terms of Use govern your access to and use of cateringatoz.com, including its content, features, customer account functions, online ordering tools and other website services.
CATZ is operated under CCE UAE / XYZ Legal Entity Name, based in DIP 2, Dubai, United Arab Emirates.
By accessing or using the CATZ website, you agree to comply with these Terms of Use.
If you place an order through CATZ, our separate Terms & Conditions, Refund & Cancellation Policy, Privacy Policy and other applicable policies will also apply.
1. Use of the Website
The CATZ website is provided to allow users to:
You may use the website only for lawful purposes.
2. Eligibility
By using the CATZ website to place an order, you confirm that you are legally capable of entering into a purchase transaction or are using the website with the appropriate authority to do so.
Customers placing orders on behalf of a company, organisation or another person confirm that they are authorised to place that order.
3. Customer Accounts
Some website features may allow customers to create an account.
If you create an account, you are responsible for:
You should contact CATZ if you believe that your account has been accessed without authorisation.
CATZ may take reasonable steps to suspend or secure an account where suspicious or unauthorised activity is identified.
4. Accuracy of Information Provided by Users
When using our website, customers must provide information that is accurate, complete and not misleading.
This includes:
CATZ may not be able to fulfil an order correctly where materially incorrect or incomplete information has been provided.
5. Acceptable Use
You agree not to use the CATZ website:
6. Fraudulent or Abusive Activity
CATZ may take reasonable action where it believes that:
Such action may include reviewing, suspending or cancelling an account or order where appropriate.
Any refund resulting from an order cancellation will be handled in accordance with the applicable policy and legal requirements.
7. Website Content
CATZ aims to provide accurate and useful website content.
However, menu items, pricing, availability, descriptions, photographs, delivery information and other website content may occasionally be updated.
CATZ does not guarantee that every page will always be completely free from:
Where a material error affects an order, CATZ will make reasonable efforts to correct the issue appropriately.
8. Product Images
Product images are intended to illustrate the general appearance and presentation of CATZ products.
Because many products are freshly prepared and handmade, the delivered product may vary slightly in:
These reasonable variations are normal for prepared food.
9. Intellectual Property
Unless otherwise stated, the CATZ website and its original content are owned by, licensed to or used with permission by CATZ, CCE UAE or the relevant rights holder.
This may include:
Users may view website content for personal and legitimate purposes.
You may not reproduce, publish, commercially exploit, distribute, copy or modify protected website content without appropriate permission, except where permitted by applicable law.
10. CATZ Name, Branding & Trademarks
The names, logos, brand elements and other identifiers used by CATZ may be protected intellectual property.
Nothing on the website grants a user the right to use CATZ or CCE UAE branding for:
without prior permission.
11. Customer Reviews & Submitted Content
Where the website allows users to submit reviews, comments, photographs or other content, users must ensure that their submissions:
CATZ may moderate or remove submitted content where reasonably necessary.
By voluntarily submitting content for publication on CATZ platforms, you confirm that you have the right to provide that content.
12. External Links
The CATZ website may contain links to third-party websites or services.
These may include:
CATZ does not control independent third-party websites.
Accessing third-party services may be subject to their own terms, privacy policies and conditions.
13. Payment Services
Online payments may be processed using independent payment providers such as Stripe.
The use of external payment services may also be subject to the payment provider’s own terms and policies.
CATZ does not control the independent operation of third-party payment networks, banks or card issuers.
14. Website Availability
CATZ aims to keep its website available and functioning reliably.
However, temporary interruption may occur because of:
CATZ does not guarantee uninterrupted or error-free access to the website at all times.
15. Website Changes
CATZ may modify, update, improve or remove website features from time to time.
This may include changes to:
Such changes may be made without prior individual notification where appropriate.
16. Website Security
Users must not attempt to:
Suspected security issues should be reported responsibly to CATZ.
17. Automated Access
The use of bots, automated tools, crawlers, scraping tools or similar technologies to extract CATZ website content or data for commercial purposes is not permitted without prior written authorisation.
Normal indexing by legitimate internet search engines is excluded from this restriction.
18. Communications
When you provide CATZ with an email address, telephone number or other contact details in connection with an order or enquiry, CATZ may contact you regarding that transaction or enquiry.
Transactional communications may include:
Marketing communications are handled separately in accordance with our Privacy Policy and applicable requirements.
19. Privacy
Use of personal information through the CATZ website is governed by the CATZ Privacy Policy.
Customers are encouraged to review the Privacy Policy to understand how personal information may be collected, used and protected.
20. Disclaimer Regarding Website Information
CATZ provides website information in good faith and aims to keep it reasonably accurate and current.
However, website content should not be interpreted as professional medical, nutritional or dietary advice.
Customers with specific medical, nutritional or allergy concerns should seek appropriate professional advice and contact CATZ regarding ingredient-related questions before placing an order.
21. Limitation of Website Responsibility
To the extent permitted by applicable law, CATZ will not be responsible for losses arising solely from:
Nothing in these Terms of Use excludes rights or remedies that cannot lawfully be excluded under applicable UAE law.
22. Suspension of Access
CATZ may restrict or suspend access to certain website functions where reasonably necessary to:
Where appropriate, access may be restored once the relevant issue has been resolved.
23. Third-Party Rights
Nothing in these Terms of Use is intended to grant rights to an unrelated third party unless expressly stated.
24. Severability
If any provision of these Terms of Use is found to be invalid or unenforceable under applicable law, the remaining provisions will continue to apply to the extent legally permitted.
25. Governing Law
These Terms of Use are governed by the applicable laws of the United Arab Emirates and, where relevant, the laws and regulations applicable in the Emirate of Dubai.
Any dispute relating to use of the CATZ website will be subject to the jurisdiction of the competent authorities or courts in accordance with applicable UAE law.
26. Changes to These Terms of Use
CATZ may update these Terms of Use from time to time to reflect changes to:
The latest version will be published on cateringatoz.com together with its updated date.
Continued use of the website after an updated version is published will be subject to the then-current Terms of Use, to the extent permitted by law.
27. Contact Us
For questions relating to the CATZ website or these Terms of Use, please contact:
Catering A to Z (CATZ)
Operated by: CCE UAE / XYZ Legal Entity Name
Address: DIP 2, Dubai, United Arab Emirates
Email: sales@cceuae.com
Website: cateringatoz.com
