NEXT DAY DELIVERY, MINIMUM $100 + GST. CLICK HERE FOR DELIVERY INFO & FAQ'S
Last Updated: September 2026
Ordering with Catering A to Z (CATZ) is designed to be simple and flexible. Below you’ll find answers to the most common questions about delivery, preparation times, minimum orders and scheduling.
Where does CATZ deliver?
CATZ delivers across the United Arab Emirates. Delivery availability, minimum order values and delivery charges may vary depending on the emirate and delivery area. The applicable delivery conditions will be shown during checkout or communicated before the order is confirmed.
How far in advance should I place my order?
Most CATZ orders should be placed approximately 24 to 48 hours in advance.
Preparation time depends on:
For larger, customised, corporate or event orders, additional notice may be required.
Can I order with less than 24 hours’ notice?
In some cases, yes. Selected orders may be accepted with less than 24 hours’ notice, depending on:
Urgent orders are subject to confirmation by CATZ.
If you need an urgent order, please contact us at: bobby@cartalystsolutions.com
Can I choose my delivery date?
Yes. Customers can choose from the available delivery dates shown during the ordering process. Available dates may vary depending on the products selected, quantity and delivery location.
Can I choose a delivery time?
Yes. Available delivery time slots may be shown during checkout. We will make every reasonable effort to deliver within the selected delivery window.
However, exact arrival times cannot always be guaranteed because of traffic, route conditions, building access or circumstances outside our reasonable control.
Do you offer exact-time delivery?
Where an exact-time delivery option is specifically offered and confirmed by CATZ, the applicable conditions and any additional charge will be communicated before confirmation.
For standard deliveries, customers should treat the selected time as a delivery window rather than an exact guaranteed minute.
What are your delivery charges?
Delivery charges vary depending on the emirate, delivery area and order value.
The applicable delivery charge will be shown or communicated before the order is completed.
Is there a minimum order?
Yes. Minimum order requirements may vary by emirate, delivery area or order type.
The applicable minimum order will be shown during checkout.
Do you offer free delivery?
CATZ may offer free delivery for selected locations, order values or promotional periods. Any applicable free-delivery threshold will be clearly displayed during checkout or in the relevant promotion.
Can I change my delivery date after placing an order?
Possibly. Please contact CATZ as soon as possible if you need to change your delivery date.
Changes are subject to:
Once preparation has started, CATZ may not be able to accommodate the change.
Can I change my delivery time after ordering?
You may request a change by contacting CATZ as early as possible. Any change is subject to delivery-slot availability.
CATZ cannot guarantee that a requested change can be accepted once the order has entered preparation or dispatch.
Can I change my delivery address?
Yes, where operationally possible. Please contact CATZ immediately if you need to update your delivery address.
A different delivery address may result in:
Address changes must be confirmed by CATZ.
What information should I provide for delivery?
Please provide a complete and accurate delivery address, including where relevant:
Complete information helps us avoid unnecessary delivery delays.
What happens if the driver cannot find my location?
Our delivery team may attempt to contact you using the telephone number provided with your order.
Please make sure your number is correct and reachable on the delivery day.
If the address is incomplete or incorrect, delivery may be delayed and additional delivery charges may apply if a new delivery attempt is required.
What happens if nobody is available to receive the order?
Customers should ensure that someone is available to receive the order during the selected delivery period.
If nobody is available and our team cannot contact you, we may be unable to complete the delivery.
Because CATZ products are fresh and perishable, re-delivery cannot always be guaranteed. An additional delivery charge may apply if another delivery attempt is possible.
Please refer to our Refund & Cancellation Policy for more information.
What happens if my delivery is delayed?
CATZ makes reasonable efforts to deliver within the selected delivery window. Occasional delays may happen because of:
If we expect a significant delay, our team will make reasonable efforts to contact you.
What if my order is for an event?
If your order is required for a:
we strongly recommend selecting a delivery time that provides a reasonable buffer before your guests or event begins.
For important events or larger orders, please contact CATZ in advance so we can review the timing and requirements with you.
Do large orders require more notice?
Yes. Large catering orders may require more than the standard 24–48 hour preparation period.
The required lead time depends on:
CATZ will confirm any additional preparation time before accepting the order.
Can I order by kilogram?
Yes. Many CATZ products are designed to be ordered by kilogram, making it easier to order according to the number of guests or type of gathering. Available weight options will be displayed on the relevant product page.
Can I order by dozen?
Yes. Many CATZ products can be ordered by the dozen.
Unless otherwise stated:
The available quantity options will be shown on each relevant product page.
Do all products have the same ordering format?
No. Depending on the product, CATZ items may be sold:
Please check the individual product page before ordering.
Can I place an order for a company or office?
Yes. CATZ can cater for:
For larger or recurring corporate requirements, please contact:
Can CATZ handle private events and gatherings?
Yes. CATZ can provide food for:
For larger events or special requirements, we recommend contacting our team directly.
Can I request customised quantities?
Where operationally possible, yes. If the quantity you require is not available directly on the website, contact our team and we will review your request.
Custom quantities may be subject to minimum-order or preparation requirements.
Do you accommodate dietary requirements?
Some dietary requests may be possible depending on the product.
If you have:
please contact CATZ before placing the order if you require clarification.
Because multiple ingredients may be handled in our kitchen, customers with severe allergies should contact us before ordering.
How should I store the food after delivery?
Storage requirements depend on the product. Where specific refrigeration, storage or reheating instructions are provided, customers should follow those instructions carefully.
Fresh and perishable food should not be left at unsuitable temperatures for extended periods.
What if something is missing or incorrect in my delivery?
Please contact us as soon as possible and provide:
Our team will review the matter and arrange an appropriate solution.
Email: bobby@cartalystsolutions.com
What if the food arrives damaged or spilled?
Please contact CATZ promptly.
Where possible, send photographs of:
This will help us investigate the issue quickly.
Where CATZ confirms a delivery or fulfilment issue, we may offer an appropriate replacement, credit or refund.
Can I cancel my delivery?
Orders may be cancelled subject to the CATZ Refund & Cancellation Policy.
The standard cancellation cut-off is currently:
XYZ hours before the scheduled delivery
Orders that have already entered preparation may not be eligible for a full refund.
Can I collect my order instead of having it delivered?
Collection availability: XYZ
If customer collection is offered, the collection point, available timings and instructions should be confirmed by CATZ before the order is placed.
Where is CATZ located?
CATZ operates from:
DIP 2, Dubai, United Arab Emirates
How can I contact CATZ?
For delivery questions, urgent requests, large orders or catering enquiries:
Catering A to Z (CATZ)
Email: bobby@cartalystsolutions.com
Website: cateringatoz.com
Location: DIP 2, Dubai, United Arab Emirates
For order-related enquiries, please include your order number whenever possible.
